Terms of Service

1. Definitions and Interpretation

In these Terms, the following words have the meanings set out below:

“Agreement”

These Terms together with any Order Form, Subscription Confirmation, or Data Processing Agreement.

“Bloc / Platform”

The software-as-a-service platform operated by us, including the web application, API, mobile interfaces, and all associated features.

“Content”

All data, text, files, communications, images, and other materials submitted, uploaded, or generated within the Platform.

“Customer”

The legal entity or individual that creates a Workspace and accepts these Terms on behalf of its Users.

“Data Processing Agreement (DPA)”

The separate agreement governing our processing of personal data on your behalf, incorporated into and forming part of this Agreement.

“Matchouse”

The property portal and marketplace operated by us, accessible at matchouse.com.

“Order Form / Subscription Confirmation”

A written or electronic document specifying the Subscription tier, fees, and any special terms agreed between us and the Customer.

“Subscription”

The paid or trial licence to access and use the Platform in accordance with these Terms.

“User”

Any individual authorised by the Customer to access the Platform within a Workspace.

“We / Us / Our”

Percy Real Estate Ltd (trading as Bloc), Company Number 15525233, registered at 25 Cabot Square, Canary Wharf, London E14 4QZ.

“Workspace”

An isolated, multi-user environment provisioned for a Customer within the Platform.

“You / Your”

The Customer or, where the context permits, an individual User.

References to “including” mean including without limitation. Headings are for convenience only. The singular includes the plural and vice versa.

2. Eligibility

By accepting these Terms, you represent and warrant that:

• You are at least 18 years of age.
• If accepting on behalf of a legal entity, you have the authority to bind that entity to these Terms.
• You are not located in a jurisdiction subject to UK or EU sanctions that prohibit your use of the Platform.
• Your use of the Platform will not violate any applicable law or regulation.

Bloc is a business tool designed for estate agencies and property professionals. We reserve the right to decline or revoke access to any individual or entity that does not, in our reasonable opinion, meet these eligibility criteria.

3. Account Registration

To access the Platform you must register an account. When doing so, you agree to:

• Provide accurate, current, and complete information during registration and keep it updated.
• Keep your login credentials confidential and not share them with any person outside your Workspace.
• Notify us immediately at [email protected] if you suspect any unauthorised access to your account.
• Accept responsibility for all activity that occurs under your account.

We may require email verification or other identity checks before activating your account. One account is permitted per individual. You may not create accounts on behalf of others without their explicit consent.

Account registration does not create a contractual right to access the Platform. We may decline to activate, or subsequently suspend, any account at our discretion in accordance with these Terms.

4. Workspace and Team Access

Each Customer is provisioned with one or more Workspaces. Workspaces are strictly isolated: data belonging to one Workspace is not accessible to Users of another Workspace, including where the same individual has access to multiple Workspaces.

Workspace Administrators

The individual who creates a Workspace is designated the primary Administrator. Administrators may invite additional Users, assign roles, manage permissions, and configure integrations. Administrators are responsible for ensuring that all Users within their Workspace comply with these Terms.

User Roles and Permissions

Bloc provides role-based access controls. Administrators must assign appropriate roles to each User and review permissions regularly. We are not liable for damage arising from incorrectly assigned permissions.

Invited Users

Invitations to join a Workspace may only be sent to individuals who have legitimate access to the agency's business data. Customers must not invite competitors, third parties, or any person without a legitimate operational need.

Super Admin Oversight

Bloc retains Super Admin capabilities solely for platform maintenance, security auditing, and dispute resolution. Super Admin access is subject to our internal access-control policy and is never used for commercial purposes.

5. Acceptable Use

You may use the Platform only for lawful purposes and in accordance with these Terms. You must not use the Platform to:

• Upload or transmit content that is unlawful, defamatory, fraudulent, discriminatory, threatening, obscene, or that infringes any third-party intellectual property rights.
• Send unsolicited commercial communications (spam) to contacts stored in the CRM.
• Scrape, crawl, harvest, or systematically extract data from the Platform without our prior written consent.
• Attempt to gain unauthorised access to any part of the Platform, another Workspace, or our underlying infrastructure.
• Introduce malware, viruses, or other malicious code.
• Circumvent, disable, or interfere with security features or access controls.
• Impersonate any person or entity or misrepresent your affiliation with any person or entity.
• Use the Platform in a manner that places unreasonable or disproportionate load on our infrastructure.
• Resell, sublicence, or otherwise commercialise access to the Platform without our prior written consent.
• Use the Platform to process data relating to vulnerable adults or children beyond what is strictly necessary for a lawful tenancy or property transaction.
• Violate any applicable anti-money-laundering, sanctions, or counter-terrorism legislation.

Breach of this clause may result in immediate suspension or termination of your account without notice and without refund.

6. Messaging and Communications

In-Platform Messaging

Bloc provides email and internal messaging tools to facilitate communication between your team and your clients. You are solely responsible for the content of all messages sent through the Platform.

WhatsApp and Third-Party Channels

Where Bloc integrates with WhatsApp Business API or other third-party messaging channels, you must ensure that:

• You have a lawful basis under the UK GDPR for contacting each recipient.
• Recipients have opted in to receive messages via the relevant channel, where required by applicable law or the channel provider's policies.
• All messaging complies with Meta's WhatsApp Business Policy, the Privacy and Electronic Communications Regulations 2003 (PECR), and the UK GDPR.
• You do not send unsolicited marketing messages via WhatsApp or any other channel.

We may suspend your access to any messaging feature if we receive credible complaints of misuse, or if a channel provider requires us to do so.

Message Retention

Messages sent and received through the Platform may be stored and accessible to Workspace Administrators. You are responsible for ensuring your team is aware of this and that any retention complies with your obligations under the UK GDPR.

7. AI Features and Automations

Bloc incorporates artificial intelligence and automation features, including but not limited to: property description generation, applicant-to-property matching, workflow automation, and communication drafting (“AI Features”).

Nature of AI Output

AI Features are provided as assistive tools. Their output is generated probabilistically and may be inaccurate, incomplete, or unsuitable for your specific circumstances. You must review all AI-generated content before use and not rely on it without independent verification.

Your Responsibility

• All AI-generated content that you publish, send, or act upon is your responsibility.
• You must not use AI Features to generate content that violates applicable law, including the Equality Act 2010 (e.g. discriminatory property descriptions).
• Automated matching suggestions do not constitute professional advice. Any decisions affecting tenants, vendors, or landlords must be made by a qualified human agent.

AI Training

We do not use your Content or client data to train or fine-tune any AI model without your express consent. Aggregated, de-identified, non-attributable usage data may be used to improve Platform functionality.

Regulatory Compliance

You are responsible for ensuring that your use of AI Features complies with any applicable guidance issued by the Financial Conduct Authority, Property Ombudsman, or other relevant regulatory bodies.

8. CRM and Property Data

The Platform enables you to store and manage data relating to properties, vendors, buyers, landlords, tenants, and applicants (“CRM Data”). You retain ownership of all CRM Data you upload or create within your Workspace.

Your Obligations

• You must ensure that all CRM Data you upload is accurate and that you have a lawful basis under the UK GDPR for storing and processing it.
• You must maintain a privacy notice that adequately describes your use of Bloc to process client personal data.
• You must respond to data subject access requests, erasure requests, and other data subject rights exercises in respect of CRM Data within applicable statutory timeframes.
• You must not upload sensitive personal data (e.g. financial records, identity documents) beyond what is strictly necessary for property transactions.

Our Role

In relation to personal data contained within CRM Data, we act as a data processor on your behalf. Our processing activities are governed by the Data Processing Agreement, which is incorporated into this Agreement by reference.

Data Portability and Export

You may export your CRM Data at any time using the Platform's built-in export tools. Exports are provided in standard formats (CSV, JSON). We will retain your data for 30 days following termination of your Subscription to allow for export, after which it will be securely deleted.

9. Integrations and Third-Party Services

Bloc may integrate with third-party services including but not limited to: property portals, accounting software, identity verification providers, communication platforms, and payment processors (“Third-Party Services”).

• Your use of any Third-Party Service is subject to that provider's own terms of service and privacy policy.
• We are not responsible for the availability, accuracy, or conduct of any Third-Party Service.
• Where you connect a Third-Party Service to your Workspace, you authorise us to exchange data between the Platform and that service as necessary to provide the integration.
• You must ensure that any data exchanged with Third-Party Services via the Platform is permitted under your agreements with those providers and under applicable law.
• We may discontinue an integration at any time if the third-party provider changes their API, ceases operations, or requires us to do so. We will give reasonable notice where possible.

Matchouse is our own portal and is subject to separate Matchouse Terms of Service. Where Bloc and Matchouse services intersect, both sets of terms apply.

10. Intellectual Property

Our IP

The Platform, including its software, design, trademarks, trade names, logos, and all content we create, is owned by or licensed to Percy Real Estate Ltd. Nothing in these Terms grants you any ownership of, or licence to, our intellectual property except as expressly set out herein.

Licence to Use the Platform

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your internal business purposes during the Subscription term.

Your Content

You retain all intellectual property rights in Content you upload or create within the Platform. By uploading Content, you grant us a limited, worldwide, royalty-free licence to host, copy, transmit, and display that Content solely as necessary to operate and maintain the Platform and provide the services to you.

Feedback

If you submit suggestions, ideas, or feedback about the Platform (“Feedback”), you grant us a perpetual, irrevocable, royalty-free licence to use that Feedback without restriction or obligation to you. Feedback does not constitute Confidential Information.

11. Subscription, Billing and Credits

Subscription Tiers

Bloc is offered on a Subscription basis with pricing as set out on our Pricing page or in your Order Form. We may offer free trial periods at our discretion.

Fees and Payment

• Subscription fees are payable in advance, monthly or annually as selected.
• All fees are stated exclusive of VAT. VAT will be added at the applicable rate where required by law.
• Payment is processed by our third-party payment processor. We do not store your full payment card details.
• If payment fails, we will notify you and may suspend access to the Platform until payment is received.
• All fees are non-refundable except as expressly stated in these Terms or required by law.

Credits

Certain features (including messaging credits, AI generation credits, and portal listing credits) operate on a credit basis. Credits are non-transferable, have no cash value, and expire as stated in your Subscription plan or Order Form. Unused credits are forfeited on cancellation.

Price Changes

We may change our fees at any time. We will give you at least 30 days' written notice of any price increase. Continued use of the Platform after the effective date of the price change constitutes acceptance.

Cancellation

You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period. No partial-period refunds are provided unless we have materially breached these Terms.

12. Beta Features

We may make features available in beta, preview, or early access status (“Beta Features”). Beta Features are:

• Provided “as is” without warranty of any kind.
• Subject to change or removal at any time without notice.
• Not subject to the service availability commitments that apply to generally available features.
• Potentially unstable and not recommended for use in workflows where loss of data or service disruption would cause significant harm.

We value your feedback on Beta Features and may contact you to discuss your experience. Participation in beta programmes is voluntary.

13. Availability and Platform Changes

Availability

We aim to provide a reliable and high-availability service, but we do not guarantee uninterrupted access to the Platform. Scheduled maintenance will be announced in advance where practicable. We are not liable for losses arising from downtime, maintenance, or outages beyond our reasonable control.

Platform Changes

We may modify, update, add, or remove features from the Platform at any time. Where a change materially reduces functionality you rely on, we will use reasonable endeavours to provide at least 14 days' notice via email or in-app notification.

Discontinuation

If we decide to discontinue the Platform entirely, we will provide at least 90 days' written notice and assist you in exporting your CRM Data.

14. Data and Backups

We implement industry-standard security measures to protect data stored on the Platform, including encrypted storage, access controls, and regular backups.

• We perform automated backups of Platform data. In the event of data loss caused by our systems, we will make reasonable efforts to restore your data from the most recent backup.
• We are not responsible for data loss caused by your actions, including accidental deletion, misconfiguration, or the actions of your Users.
• You are responsible for maintaining your own independent backup copies of any CRM Data that is critical to your business operations.
• We will notify you as soon as reasonably practicable of any incident that results in loss or corruption of your data.

15. Limitation of Liability

To the fullest extent permitted by applicable law:

Exclusion of Consequential Loss

We shall not be liable to you for any: (a) loss of profits; (b) loss of revenue; (c) loss of business or contracts; (d) loss of anticipated savings; (e) loss of goodwill or reputation; (f) loss or corruption of data; (g) indirect or consequential loss; howsoever arising, even if we have been advised of the possibility of such losses.

Cap on Liability

Our total aggregate liability to you arising under or in connection with these Terms (whether in contract, tort including negligence, breach of statutory duty, or otherwise) shall not exceed the greater of: (a) the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim; or (b) £500.

Exceptions

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited by law.

Platform as a Tool

The Platform is a business tool that assists estate agents and property professionals. We are not a regulated property agent, financial adviser, or legal adviser. Nothing in the Platform, including AI-generated content, constitutes legal, financial, or professional advice. You remain solely responsible for all decisions made using the Platform.

16. Indemnity

You agree to defend, indemnify, and hold harmless Percy Real Estate Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms.
• Your violation of any applicable law or regulation.
• Content uploaded by you or your Users that infringes any third-party intellectual property rights or violates any third-party rights.
• Your use of the Platform in a manner not authorised by these Terms.
• Any claim by a client, applicant, landlord, tenant, or third party arising from your use of the Platform in the course of your business.

17. Suspension and Termination

Suspension

We may suspend your access to the Platform immediately and without notice if we reasonably believe you are: (a) in material breach of these Terms; (b) engaged in fraudulent, abusive, or illegal activity; (c) posing a security risk to the Platform or other customers; or (d) in arrears with any fees for more than 14 days.

We will notify you of a suspension as soon as practicable and give you an opportunity to remedy the situation, unless immediate suspension is necessary to protect the Platform or other customers.

Termination by You

You may terminate your Subscription at any time by cancelling through your account settings or by contacting us at [email protected]. Termination takes effect at the end of the current billing period.

Termination by Us

We may terminate these Terms and your access to the Platform by giving 30 days' written notice. We may terminate immediately if you are in material breach of these Terms and have failed to remedy the breach within 14 days of notice, or if you become insolvent, enter administration, or undergo a change of control that we reasonably consider adverse.

Effect of Termination

• Upon termination, your licence to use the Platform ceases immediately.
• You must immediately cease all use of the Platform.
• All outstanding fees become immediately due and payable.
• We will make your CRM Data available for export for 30 days following the effective termination date, after which it will be securely deleted.
• Clauses that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnity, Confidentiality, and Governing Law) shall continue in full force.

18. Confidentiality

Each party (“Recipient”) may receive confidential information of the other party (“Discloser”) in connection with this Agreement (“Confidential Information”). Confidential Information includes: business plans, pricing, technical architecture, client lists, and any information marked as confidential or that a reasonable person would understand to be confidential.

The Recipient agrees to: (a) keep Confidential Information strictly confidential; (b) use it only for the purposes of this Agreement; (c) not disclose it to any third party without the Discloser's prior written consent, except to employees or advisers who need to know and are bound by equivalent obligations.

These obligations do not apply to information that: is or becomes publicly known through no fault of the Recipient; was already known to the Recipient at the time of disclosure; is independently developed by the Recipient; or must be disclosed by law, court order, or regulatory requirement (in which case the Recipient shall notify the Discloser promptly to the extent permitted).

19. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by events beyond its reasonable control, including: acts of God, pandemic, epidemic, natural disaster, war, terrorism, civil unrest, industrial action, fire, flood, power failure, failure of telecommunications or internet services, or act of government (“Force Majeure Event”).

The affected party must notify the other party as soon as practicable and take reasonable steps to mitigate the impact of the Force Majeure Event. If the Force Majeure Event continues for more than 60 days, either party may terminate the Agreement on 14 days' written notice without liability (save for fees accrued prior to the event).

20. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by email and by displaying a notice within the Platform at least 30 days before the changes take effect (or 14 days for minor or administrative changes).

Continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and cancel your Subscription before the effective date.

21. Governing Law and Disputes

Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

Jurisdiction

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Dispute Resolution

Before commencing legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for a period of not less than 30 days from the date on which one party notifies the other in writing of the dispute. If the dispute is not resolved within that period, either party may pursue formal legal remedies.

22. General Provisions

• Entire Agreement: These Terms, together with the Order Form (if any) and the DPA, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior representations, agreements, and understandings.
• Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining Terms continue in full force.
• Waiver: No failure or delay by either party in exercising any right or remedy shall constitute a waiver of that right or remedy.
• Assignment: You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may assign these Terms to a group company or in connection with a merger, acquisition, or sale of assets.
• Notices: Notices under these Terms must be in writing and sent by email. Notices to us must be sent to [email protected] and will be deemed received on the next business day. Notices to you will be sent to the email address associated with your account.
• No Partnership: Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties.
• Third-Party Rights: A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term, except as otherwise expressly stated.
• Language: These Terms are written in English. Any translation is provided for convenience only; the English version prevails in all cases.